We Listen, Advise, Take Action and Report Back.
WE LISTEN
At Spencer Lewis, we believe that effective - and regular - communication is central to building a close working partnership with our clients.
To ensure we understand exactly the key issues affecting your property, we are yet to find a better way than regular on-site visits. Until we do, we will
visit the properties we manage on a regular basis.
WE ADVISE
Drawing on more than 30 years' experience of select managements, we understand the value of looking to the long term - not merely fire-fighting after problems are allowed to arise. We are proactive, so we schedule preventative maintenance programmes.
The result is designed not only to enhance the fabric and ambience of your
property today, but also to add value to your investment for the future.
WE TAKE ACTION
Promptly - because problems do happen, we respond. When our clients choose from our menu of services, called 'Let's Manage', they select the parameters of their management package.
The service levels are agreed in advance - tailored exactly to your property's needs.
WE REPORT BACK
Communication is supposed to be a two-way street. Yet, too often residents and leaseholders feel left in the dark about what is happening to their homes and investments. We tackle this common - but insidious - complaint on two fronts.
In addition to the reporting systems and procedures we agreed with you as part of the management services package, we publish "PROPERTY MATTERS", our company newsletter. This can be produced in a version with articles specific to your property.
Its purpose is to highlight the key developments and main points of interest to leaseholders and residents. Moreover, it can encourage better participation and help achieve higher levels of consensus, making the property run more smoothly.
