OUR MENU OF SERVICES

• Collection of lessees ground rents and service charge contributions
• Keeping of accounting records
• Preparation of cash flow analysis
• The preparation of the service charge budget
• Separate bank account for each property
• Instructing solicitors regarding service charge arrears
• Sending accounts to audit and monitoring to conclusion
• Attending a meeting to present the accounts to the residents or Directors.
• Regular visits to the property by the property manager
• Dealing with day to day correspondence and telephone calls
• Obtaining quotes for minor works
• Employment and supervision of caretaking, porterage staff and cleaners
• Management check list report issued once a year
• Issuing of maintenance and repair orders to contractors
• Taking your instructions on major items of repair
• General advice on Insurances and Management Matters
• Issuing of Newsletters to residents
• Maintaining and updating Health & Safety records
• Attending Residents' meeting
• Issuing of Spencer Lewis in-house Newsletters to residents

AFTER HOURS SERVICE
When our offices are closed we offer an after hours service including weekends and public holidays. Your call to our normal office telephone number will be diverted to the person on duty. A message can be left, and we will attend to urgent calls immediately, such as roof and plumbing leaks etc. We believe that this facility is extremely important in today's management of properties.

MANAGEMENT CHARGES
Our management fees are charged based on the amount of time that we believe it takes to provide our best service to our clients. This will depend upon the level of service chosen from the menu and the size of the property concerned. Our fees are subject to VAT.

BUILDING SURVEYING SERVICES
We employ the services of an independent surveyor who can provide advice on planned maintenance, repairs and redecoration of your property. The surveyor's charge for this work is 10% plus VAT of the final contract price. In addition to this, we will charge 2% plus VAT to cover our administration costs, which includes the serving of Landlord and Tenant Act Notices, dealing with any residents' correspondence, collecting the monies and settling the contractors' invoices. Using an independent surveyor, we can offer you both an excellent and flexible service. We will also guide you as to the correct level of reserve funds to cover such works.

ADDITIONAL SERVICES
We also provide other services linked to other professionals using their experience. All other service providers are checked by us and must meet our criteria for delivering a prompt service.

These additional services are charged according to the scope of the instruction and the nature of the work. The charges can be an hourly rate, percentage of the contract price or even a fixed fee, plus VAT.

• PREPARATION OF HEALTH & SAFETY RECORDS
• COMPANY SECRETARIAL SERVICES
• PLANNED MAINTENANCE PROGRAMME PREPARED BY OUR QUALIFIED SURVEYOR
• STRUCTURAL AND ENGINEERING REPORTS